Terms of Service

We provide AI-augmented automation and Microsoft Power Platform consulting. A typical engagement runs in three stages:

• Discovery call. A 30-minute conversation to work out whether there is a problem worth paying to solve. Sometimes the answer is no.
• Paid proof-of-fit. A fixed-fee, two-week engagement that produces a working slice of the solution rather than a deck or a roadmap.
• Phased build. Delivery in phases you can stop at the end of any phase.

The exact scope, deliverables, timeline, and fees for any engagement are set out in the relevant quotation or statement of work (each an “SOW”). We do not guarantee any particular commercial outcome from our work, only that we will perform it with reasonable skill and care.

Each SOW describes the work it covers and takes precedence over these Terms to the extent of any conflict, but only for that work. Anything outside the agreed scope is a change, and a change to scope, timeline, or fee is only binding once both parties confirm it in writing (email is sufficient). A quotation is valid for the period stated in it, or 30 days if no period is stated.

• Deposit. Engagements generally begin with a deposit that secures the delivery slot, as set out in the SOW. Work begins once the deposit is received.
• Milestone and final payment. Remaining fees are invoiced by milestone or on completion, as the SOW specifies. Invoices are payable within 14 days of the invoice date unless stated otherwise.
• Online payments. Where online payment is offered, card and FPX payments are processed by our third-party payment provider, Billplz. Your card or banking details are entered with the provider and are never seen, handled, or stored by Hemmingle.
• Late payment. We may pause work on overdue accounts. Fees are stated exclusive of any applicable taxes, which are added where they apply.

On full payment of the fees for the relevant deliverable, ownership of the bespoke deliverables created for you under the SOW — including the code, configuration, and data in your Power Platform environment — passes to you. You own the code, the data, and the environment.

We keep ownership of anything we bring to or develop independently of the engagement, including our pre-existing tools, libraries, templates, and methods. We grant you a perpetual, non-exclusive licence to use those background materials to the extent they are embedded in your deliverables. Our own products remain ours and are licensed under their own terms.

Each party will keep the other’s non-public information confidential and use it only to perform or receive the services. This does not apply to information that is or becomes public through no fault of the receiving party, or that must be disclosed by law. We may name you as a client and describe the work in general terms unless the SOW says otherwise.

We warrant that we will perform the services with reasonable skill and care. Except as expressly stated, the services and deliverables are provided without other warranties to the fullest extent permitted by law.

Neither party is liable for indirect, incidental, or consequential loss, or for loss of profit, revenue, or data. To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with an engagement is limited to the fees paid by you for that engagement. Nothing in these Terms limits any liability that cannot lawfully be limited.

Either party may end an engagement at the end of a phase, or earlier if the other party materially breaches these Terms and does not remedy the breach within 14 days of written notice. On termination you pay for work performed and costs committed up to the effective date. Clauses on intellectual property, confidentiality, and liability survive termination.

These Terms are governed by the laws of Malaysia, and the courts of Malaysia have non-exclusive jurisdiction over any dispute arising from them.

Questions about these Terms can be sent to hello@hemmingle.com. Our refund terms are set out in our Refund Policy, and how we handle personal data is set out in our Privacy Policy.